What should I do if I hear a sound of leaking CO2 from my SodaStream E-TERRA™ Sparkling Water Maker?

Follow the instructions below for help.

Option 1 - The sound of leaking CO2 comes after carbonation is finished

Leave the Sparkling Water Maker in an upright position. When the Sparkling Water Maker is no longer releasing CO2, remove the carbonating bottle. If you continue to hear the sound of leaking gas, contact us via email or phone at 1-0800-085-8373.
Option 2 - The sound of leaking CO2 comes after inserting a new cylinder or during carbonation

Make sure the SodaStream Quick Connect Cylinder is properly installed:

*** Please note - the cylinder handle might be either Black or Pink ***

You can contact us via email or phone at 1-0800-085-8373.