WE'VE GONE PAPERLESS! This means that return shipping labels are no longer included in your order. They can be obtained quickly and easily via any of the methods below - and you don't need a printer at home.
* These options are only valid for CO2 Cylinder Returns that have been purchased directly from Sodastream.co.uk
For all other product returns or queries, please contact us or phone us on 0800 085 8373.
Please note, Yodel is no longer a returns option as it is now part of the InPost family. Please follow the InPost steps for shops or lockers below:
Yodel is now part of the InPost family! If you are used to returning to a Yodel store, please follow the 'If using an InPost shop' instructions below:
- Free returns
- No printer required - Paperless Returns option (no label is needed)
- Drop off at a time that works for you 24/7
- Over 15,000 lockers and shops (and growing)
If using an InPost locker:
- Package your empty CO2 cylinder(s) securely in a sturdy box (ideally the box it was delivered in)
- Click 'Return with InPost' below
- Enter your email address and Customer Number (this can be found in your Sodastream 'My Account' area)
- Click 'Submit'
- A QR code will be sent to your email address
- Use the map search to find your nearest InPost Locker
- At the locker, scan your QR code on the locker screen and place your CO2 cylinder box in the empty locker assigned to you
- Close the locker and track your parcel using the 13-digit tracking code in the InPost app
- Please allow 5 working days for us to acknowledge we have received your cylinders at our warehouse before contacting us regarding your return
Please note, InPost lockers have size restrictions, please ensure your box is less than: 41cm x 38cm x 64cm (if you need to return more cylinders than this size allows, please return in more than one box and generate a QR code for each box).
If using an InPost shop (this used to be Yodel):
- Package your empty CO2 cylinder(s) securely in a sturdy box (ideally the box it was delivered in)
- Click 'Return with InPost' button below
- Enter your email address and Customer Number (this can be found in your Sodastream 'My Account' area)
- Click 'Submit'
- A QR code will be sent to your email address
- Use this map search to show all InPost Shop locations (these aren't yet integrated into the existing map search on the Sodastream returns portal)
- The shop assistant will scan your QR code from your emails, print a label from their till and attach it to your parcel
- InPost will collect the parcel and your cylinder(s) will be returned to the Sodastream warehouse
- Track your parcel using the 13-digit tracking code in the InPost app
- Please allow 5 working days for us to acknowledge we have received your cylinders at our warehouse before contacting us regarding your return
Return with InPost Find a Locker or Shop
Swap-It
If you want to use our DPD Swap-It service, you must have chosen this service at checkout.
- Swap your empty CO2 cylinders at your door – fast, hassle-free returns:
- Select 'Swap-It' at checkout when purchasing an exchange cylinder from sodastream.co.uk. N.B. you MUST have empty cylinders to return when the new ones are delivered
- DPD delivers your full cylinders, right to your door.
- Hand back your empties to the delivery driver - Place your empty cylinders into the original packaging, make sure to remove or cover up the old label.
- Swap complete - The driver takes your empties while dropping off your new ones.
- You're all set - You’ll get a confirmation receipt once the swap is done.