How do I get my SodaStream Genesis™ Sparkling Water Maker to stop leaking water?

Oh no, bubbles overboard! Don't worry though. We can help.

Follow the steps below to help stop your SodaStream Genesis Sparkling Water Maker from overflowing: 

Step 1 - Did you fill the carbonating bottle to the fill line?

Make sure you are filling the carbonating bottle with water to the fill line only.

Step 2 - Is your carbonating bottle compatible with the SodaStream Genesis Sparkling Water Maker?

Make sure your bottle is compatible with your Sparkling Water Maker. The SodaStream Genesis Sparkling Water Maker is compatible with the 0.5L carbonating bottle (My Only Bottle), the 1L classic carbonating bottle, the 1L Fuse bottle, and the 1L classic dishwasher-safe bottle.

Step 3 - Did you insert the carbonating bottle properly?

If your bottle feels loose, remove and reinsert it. 

Step 4 - Did you fizz the water in the right way?

Carbonate water only. Flavors should only be added after carbonation.

Make sure you're firmly pressing the carbonating button in short, two-second presses, releasing, and repeating --  3 loud buzzes will produce a standard fizz, additional presses will produce a stronger fizz.

For more assistance, please contact us via email or phone at 0800-085-8373.