We are sorry for any inconvenience.
Orders paid with credit card: If the order is over 6 months old, the refund may not process.
Orders paid with PayPal: If the order is over 1 year old, the refund may not process.
If the refund fails, we request you call us on 0800 085 8373 and select option 3. You will be asked to provide us with your bank details so we can process a BACS payment for your refund.