How do I return my cylinders for the online exchange program if I don't have a printer?

You no longer need to print your return label!

  • Standard delivery - You can return empty cylinders using InPost lockers or shops
  • Express delivery - You can return empty cylinders using InPost  lockers or shops
  • DPD Swap-It service - With Swap-It service, the driver takes your empty cylinder(s) back - on your doorstep - when they deliver your new cylinders. 

Return using InPost Lockers or Shops

  1. Package up your empties in your original delivery box (if you've lost it, use any sturdy box and write your Customer Account Number on the outside clearly). 
  2. Get your free returns QR code with InPost here 
  3. Take your parcel to your nearest InPost Locker or Shop. 
  4. In a locker - scan your QR code and place your returns box in the designated locker.
  5. In a shop - show the QR code to the shop assistant for them to scan. They'll then take your box off your hands and send it back to us.

Looking for Yodel? Yodel is now InPost - you can still return at all the same locations, just through the InPost returns portal instead.