Oh no! Let's figure out what's wrong and fix it.
Step 1 - Is your bottle compatible with DUO?
The DUO Sparkling Water Maker can be used with our dishwasher-safe 1L glass bottle and our regular 1L Fuse bottle. The 1L classic bottle, the 0.8L glass bottle (from the Crystal), the 0.5L bottle and My Only Bottle (0.5L) are not compatible.
Check the following compatibility chart:
Step 2 - Is your bottle properly inserted?
Still having trouble? Contact us via email or phone at 0800-085-8373.