Can you help me remove the stuck back cover of my DUO?

Don’t worry, we can help. To remove the cover, hold the upper sides of the back cover, pull the sides out, and then while still holding the sides, pull the cover back.

Sparkle Note:  To attach the back cover, make sure you start by inserting the tabs at the bottom of the back cover into the slots on the base of the Sparkling Water Maker while tilting the back cover at an angle away from your DUO Sparkling Water Maker.



Still having trouble? Contact us via email or phone at 0800-085-8373.