Why does the carbonating bottle not connecting to my SodaStream TERRA™ Sparkling Water Maker?

Let's get this figured out

Let's make sure you insert your carbonating bottle properly:
1 - Tilt the bottle rest out towards you until a click sound is heard. Do not pull the carbonating tube.
2 - Insert the Carbonating Bottle neck into the Snap-Lock and push it up and back. The Snap-Lock will hold the bottle in a vertical position suspended above the base.
* The bottle is inserted correctly when there is a gap between the bottle and the base.


Option 1 - The carbonating bottle won't connect

If the bottle won't connect to the Snap-Lock, tilt the bottle rest towards you until it reaches its fully forward position. Then insert the bottle neck into the Snap-Lock by firmly pushing the bottle up and back until it locks.

Option 2 - The carbonating bottle won't release

If the bottle won't release from the Snap-Lock, gently pull the bottle rest towards you until it reaches its fully forward tilt position. If the carbonating bottle does not immediately release from the Snap-Lock, wait a few moments and it may release.

Option 3 - The carbonating bottle disconnects during carbonation

If the bottle disconnects during carbonation, you may have a broken Snap-Lock. Check if the Carbonation Tube or Bottle Rest are crooked.

If you have a broken Snap-Lock, or for further assistance, please contact us via email or phone at 0800-085-8373.