Why is my TERRA not carbonating?

Not getting enough bubbles? Let’s work on getting you more.

If you’re using the correct bottle and still unable to carbonate, check out the guide below.



If you have not yet added flavour, try carbonating with one or two extra pumps by firmly pushing down on the carbonating button for 1-2 seconds, releasing, and repeating. Remember to always fizz water before adding flavour.


If you’re still experiencing poor carbonation, you may be out of gas. To check if you’re out of gas, first make sure the Quick Connect Cylinder is properly inserted in the cylinder holder with the pink cylinder handle lowered. Once you’ve checked this, press the carbonating button a few times to see if gas is entering the bottle. Press the button a few times to also check for bubbles.


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Need further assistance? Contact us via email or phone at 0800-085-8373.