What is the CO2 Subscription Plan and how to modify it?

1. Choose your cylinder type.
2. Choose the quantity- between 2-4 cylinders (per order).
3. Choose the delivery frequency- between 1-6 months.
4. Enter your details (address & payment method).
5. Receive cylinders automatically on a recurring basis!
6. Return your empties quickly and easily (click here to learn how to return your empties)
7. Enjoy your bubbles!

1. Edit Subscription -
   • Change the cylinder type: The new cylinder type will apply to your next order.
   • Change the quantity: Adjust the number of cylinders for your next order.
   • Change the frequency: Update how often you receive shipments.
     Note: The original return date for your current order remains unchanged. If cylinders are not returned by the due date, a £10 charge per cylinder will apply. This fee is refunded when the cylinders are returned
   • Change Shipping address: Changes apply to your next order.
   • Change Payment information: Updates take effect on your next order.
2. Order now
   This feature allows you to accelerate the processing of your upcoming shipment and can be used anytime, even if you skipped a shipment before.
   
   Follow these steps:
   1. Sign in to 'My Account' and go to the subscription page. 
   2. Select the 'Order Now' option under the ‘Manage Subscription’ drop down menu. 
   3. Confirm your choice in the pop up. 
   4. You will receive an email confirmation of the update.
      • A new shipment is created the following day and shipped on the next working day (Monday–Friday).
      • Future shipments will align with your selected frequency.
      • ❗ Cylinders from the previous order must be returned by their original due date to avoid a £10 charge per cylinder. This fee is refunded when the cylinders are returned.
3. Reschedule Next Shipment
   This feature allows you to choose a different date for your next order, giving you more flexibility to get your shipment when it fits your schedule best, and it can be used anytime, even if you've skipped a shipment before.
   
   Follow these steps:
   1. Sign in to 'My Account' and go to the subscription page.
   2. Select the 'Reschedule Next Shipment' option under the ‘Manage Subscription’ drop down menu. 
   3. Use the calendar to choose a new date for your next shipment to be processed.
      • Your subscription frequency remains the same, but future orders will be scheduled based on the newly selected date.
      • Selection is available up to 6 months in advance.
      • Ideal for aligning deliveries with paydays or holidays. 
   4. Confirm your selection. 
   5. You will receive an email confirmation of the update.
4. Skip Next Shipment
   The return date of the last shipment remains the same. If you have not finished with the cylinders, please contact Customer Care to discuss extending the return time (You won’t be charged for the skipped shipment).
5. Cancel Subscription
   Sign in to 'My Account' and go to the subscription page > cancel subscription.
   • A delivery can’t be cancelled once it has already been shipped.
   • Cancelling your subscription cannot be undone!

   • To avoid any late return fees, please check the return date in your account. Any cylinders returned late, or not at all will be charged at £10 per cylinder and will be refunded when they are returned to SodaStream.

✨ Sparkle Note ✨

• All actions in the subscription could result in charges being applied, with the exception of changing the quantity or the type of cylinders.
• Please remember to return an empty cylinder for each refill cylinder you have ordered. The return timeframe will be based on the shipment frequency plus 30 days. If you do not return the empty cylinder(s) within this timeframe, or if you do not have any empty cylinders to return, or if the returned cylinder(s) is damaged, a charge of £10 per cylinder will be made.