If you have a Sodastream CO2 subcription, you need to return your empty cylinders within your returns window to avoid a Missing Cylinder Charge.
When do I need to return by?
When you signed up for your CO2 subscription, you selected what frequency you would like to receive new cylinders at (e.g. every 1/2/3/4 months). This dictates when you need to return your cylinders by.
Returns window: your chosen subscription frequency plus 30 days (e.g. if you purchase CO2 with a 3-month frequency, you have 3 months + 30 days grace period to return your cylinders).
You can find your current returns window in 'My Account' and amend if needed.
What happens if I didn't finish my CO2 cylinder?
If you have not finished your CO2 cylinder with your CO2 cylinder subscription or Subscribe & Save subscription, no problem! You can visit your Sodastream My Account to extend your cylinder return date by 30 days per order.
Each order is eligible for one 30-day extension, in addition to any automatic extension you may receive when postponing your next scheduled shipment.
Follow these steps:
- Sign in to 'My Account' and view your Order History;
- Locate the order you wish to extend and click on the Extend Return feature.
- Once the extension is applied, you'll see a confirmation message showing the number of days your return period has been extended.
Please note: The extension option is available only if the return status is pending and can be applied only once per order.
How do I return my CO2 cylinders?
Return by InPost. Find out how here.
Looking for Yodel? Please note, Yodel is now part of the InPost family! If you used to return via Yodel, you will now need to return via InPost shops. Find out more here.